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Frame My Mirror

Find answers about Frame My Mirror products, measuring, installation, shipping, returns, warranties, samples, and more. Contact our team for additional help.

Frame My Mirror Help Center | FAQs & Support

Can I get a decorative mirror in a custom size?

Can I get an estimate for my order?

Can I get designer help?

Can I get the same look with either product?

Do you have gift cards?

Should I choose a Framed Mirror if I want a completely new mirror?

Should I choose Add A Frame if I already have a mirror?

What is the difference between Add A Frame and a Framed Mirror?

Which product is right for me?

How do I measure my mirror?

Are your products made to order?

Getting Started

What is overhang?

How does the frame stick to the mirror?

Is the frame renter friendly?

Will Add A Frame work if my mirror is on the backsplash or against a wall?

Will Add A Frame work if my mirror is glued to the wall?

Can I paint my frame?

Is Add A Frame waterproof?

What is the largest size mirror I can frame?

Do the frames come assembled?

Does the frame wrap around the mirror?

Do you make frames for round or arched mirrors?

How long will the frame last?

Can I frame a medicine cabinet?

Will the frame cover the desilvering on my mirror?

Does Add A Frame work with beveled mirrors?

Where is the splice?

What is splicing?

Is the splice noticeable? How can I hide it?

Can I frame artwork?

Do you have any of your "Framed Mirror" frames in your "Add A Frame" collection?

Should I round up or down when measuring my mirror?

Can I frame an L-shaped mirror?

Can I frame my TV?

I have an outlet in my mirror. Will Add A Frame work?

What material are your frames made of?

Is the back of the frame painted?

Is the frame permanent?

Which Add A Frames are wood?

Will Add A Frame fit my exact mirror?

How do I place an order?

Do I need to remove my mirror to install Add A Frame?

Do you have a cut out on the frame for clips?

Does Add A Frame work with J-channel?

Does Add A Frame work with mirror clips?

How do I assemble and install my Add A Frame?

How do I care for my Add A Frame once its installed?

How do I remove and reinstall my Add A Frame?

I need new adhesive.

I received the incorrect measurements.

My package is missing hardware.

What are corner guides and how do they work?

What tools do I need?

Why isn’t the back of the frame routed for mirror clips?

Will the edges of my mirror be visible after the frame is installed?

How do I use corner guides? What are they for?

I don’t know which Add A Frame I want. Can I order a sample?

Add A Frame

How do I hang my framed mirror?

Is safety backing included?

What is the biggest size framed mirror I can order?

What type of mirror glass do you use?

What is the difference between standard, beveled, and antiqued?

Does my framed mirror arrive fully assembled?

Why do beveled and antiqued mirrors take longer?

What is the largest mirror I can purchase without shipping LTL?

What is less-than-truckload (LTL) shipping?

How are framed mirrors packaged?

Does it come ready to hang?

What hanging hardware is included?

I don’t know which Framed Mirror I want. Can I order a sample?

Framed Mirrors

Are samples made from the real frame material?

Can I order multiple samples?

Do samples show the true finish color?

How should I use my samples?

What size are the samples?

Samples & Finishes

Can I apply a discount code after placing my order?

Can I edit my order after it is placed?

Do you have a discount for trade partners?

Do you have any discounts?

How do I know my order went through?

Ordering & Payment

Do you ship to Canada?

Do you ship to Hawaii/Alaska? What is the cost?

How much is LTL shipping?

How much is shipping?

When will my order ship?

Will I receive tracking when my order ships?

Why is there a handling fee?

Shipping & Delivery

Do you guys offer installation services?

How can I view the installation instructions?

Product Care & Installation

Are sample orders returnable?

Can I cancel my order?

Do you have a guarantee?

I ordered the wrong size.

I would like to return my order.

What is the warranty?

What is your return/exchange policy?

My order arrived damaged.

Should I keep the packaging if my order arrives damaged?

What should I do if my package looks damaged?

Returns, Damages & Warranty

Can I order samples for clients?

Can I ship directly to my client?

Can orders ship to a jobsite?

Can you match a specification or finish?

Can you provide W-9, COI, or vendor paperwork if needed?

Can you quote multiple sizes?

How do I apply for the Trade Program?

How long does approval take?

What information do I need to request a quote?

What types of projects do you support?

Who qualifies for the Trade Program?

Do you have volume pricing?

Trade & Commercial

Everything you need to know before you buy.

Learn about custom Add A Frames®, sizing, hardware, and installation.

Learn about custom framed mirrors, glass options, sizing, hardware, and installation.

Explore frame samples, finishes, materials, and tips for choosing the right look.

Get help with placing an order, payment, discounts, order changes, and checkout.

Find information about production times, shipping costs, tracking, freight, and delivery.

Installation guidance, replacement parts, cleaning, maintenance, and product care.

Learn what to do about returns, exchanges, damaged orders, and warranty concerns.

Information for designers, trade professionals, commercial buyers, and bulk orders.

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