Sample orders are not eligible for return, but they are a low-cost way to compare finishes before ordering a custom frame or framed mirror.

Are sample orders returnable?

If you need to cancel your order, contact us right away.

If you need to cancel your order, contact us right away. Since our products are custom made, cancellations may not be available once production has started.

Can I cancel my order?

<a href="https://framemymirror.com/pages/guarantee" target="_blank" rel="noopener noreferrer">The Frame My Mirror&#xAE; Promise</a>: 1. It Fits Your Space We guarantee that your frame will fit properly and will last if you use our easy-to-follow order guide and installation instructions. 2. Quality Products Our frames and framed mirrors are made with the highest quality materials. We promise that your purchase is from the best in the industry and you will be more than satisfied with the workmanship of any Frame My Mirror product. 3. Your Satisfaction We want our customers to be happy with their experience shopping with Frame My Mirror. We&#x2019;re here every step of the way, helping with style and finish choices to installation help. We will do whatever we can to work with your specific needs to get you the final look that you desire for your space. 4. 100% Customer Service Every Time! Our goal is to exceed expectations and provide you with top-quality products at competitive rates, along with outstanding customer service. If you ever have any questions or concerns, please contact us! We will do everything that we can to make your Frame My Mirror experience exceptional.

Do you have a guarantee?

If you placed an order for a frame or framed mirror at the wrong dimensions, you will need to proceed with a return.

If you placed an order for a frame or framed mirror at the wrong dimensions, you will need to proceed with a return. All returns are processed through our Returns Portal. Please visit the portal <a href="https://framemymirror.com/pages/returns-and-damages-portal" target="_blank" rel="noopener noreferrer">here </a>to initiate a return. If you purchased your item through a 3rd-party channel such as Amazon, Wayfair, Walmart, etc., returns cannot be accepted through this website. Please apply for the return through your original purchase channel. We will happily guide you through this process if needed.

I ordered the wrong size.

All returns are processed through our Returns Portal.

All returns are processed through our Returns Portal. Please visit the portal here to initiate a return. If you purchased your item through a 3rd-party channel such as Amazon, Wayfair, Walmart, etc., returns cannot be accepted through this website. Please apply for the return through your original purchase channel. We will happily guide you through this process if needed.

I would like to return my order.

Our warranty and other information can be found on our website here.

What is the warranty?

Items purchased from Frame My Mirror are returnable within 14 days from receiving your order.

Items purchased from Frame My Mirror are returnable within 14 days from receiving your order. All items must be returned in original condition and will be inspected upon arrival to our facility before a refund is initiated. Any return that is initiated after the 14 day period will not be accepted for refund. The amount refunded will be the price originally paid for the item minus a re-stocking fee of 25%. *Paid/expedited shipping costs and handling fees are not valid for refund. *Oversized Framed Mirror orders that ship via LTL Freight are not eligible for return. *Sample orders are not eligible for return. *From the time your package arrives at our warehouse facility, it may take up to 7-10 business days for your return to be processed.

What is your return/exchange policy?

All damages are processed through our Returns and Damages Portal.

All damages are processed through our Returns and Damages Portal. Please visit the <a href="https://framemymirror.com/pages/returns-and-damages-portal" target="_blank" rel="noopener noreferrer">return portal</a> to begin the process of a replacement product or a refund. If you purchased your item through a 3rd-party channel such as Amazon, Wayfair, Walmart, etc., returns cannot be accepted through this website. Please apply for the return through your original purchase channel. We will happily guide you through this process if needed.

My order arrived damaged.

Yes. Please keep all original packaging until your damage claim is resolved.

Yes. Please keep all original packaging until your damage claim is resolved. The carrier may require packaging photos or inspection as part of the claim process.

Should I keep the packaging if my order arrives damaged?

If your package arrives damaged, take photos of the packaging before opening it.

If your package arrives damaged, take photos of the packaging before opening it. Then inspect your product and submit a damage claim through our Returns and Damages Portal if anything inside is damaged.

What should I do if my package looks damaged?

Didn’t find the answer you were looking for? Chat with our team for quick help with your question.

Still need help? Send us a message and our team will follow up with the information you need.

Give us a call at (800) 331-6414, M-F 8:30am - 4pm Eastern.

Frame My Mirror

Learn what to do about returns, exchanges, damaged orders, and warranty concerns.

Returns, Damages & Warranty

Can I get a decorative mirror in a custom size?

Can I get an estimate for my order?

Can I get designer help?

Can I get the same look with either product?

Do you have gift cards?

Should I choose a Framed Mirror if I want a completely new mirror?

Should I choose Add A Frame if I already have a mirror?

What is the difference between Add A Frame and a Framed Mirror?

Which product is right for me?

How do I measure my mirror?

Are your products made to order?

Getting Started

What is overhang?

How does the frame stick to the mirror?

Is the frame renter friendly?

Will Add A Frame work if my mirror is on the backsplash or against a wall?

Will Add A Frame work if my mirror is glued to the wall?

Can I paint my frame?

Is Add A Frame waterproof?

What is the largest size mirror I can frame?

Do the frames come assembled?

Does the frame wrap around the mirror?

Do you make frames for round or arched mirrors?

How long will the frame last?

Can I frame a medicine cabinet?

Will the frame cover the desilvering on my mirror?

Does Add A Frame work with beveled mirrors?

Where is the splice?

What is splicing?

Is the splice noticeable? How can I hide it?

Can I frame artwork?

Do you have any of your "Framed Mirror" frames in your "Add A Frame" collection?

Should I round up or down when measuring my mirror?

Can I frame an L-shaped mirror?

Can I frame my TV?

I have an outlet in my mirror. Will Add A Frame work?

What material are your frames made of?

Is the back of the frame painted?

Is the frame permanent?

Which Add A Frames are wood?

Will Add A Frame fit my exact mirror?

How do I place an order?

Do I need to remove my mirror to install Add A Frame?

Do you have a cut out on the frame for clips?

Does Add A Frame work with J-channel?

Does Add A Frame work with mirror clips?

How do I assemble and install my Add A Frame?

How do I care for my Add A Frame once its installed?

How do I remove and reinstall my Add A Frame?

I need new adhesive.

I received the incorrect measurements.

My package is missing hardware.

What are corner guides and how do they work?

What tools do I need?

Why isn’t the back of the frame routed for mirror clips?

Will the edges of my mirror be visible after the frame is installed?

How do I use corner guides? What are they for?

I don’t know which Add A Frame I want. Can I order a sample?

Add A Frame

How do I hang my framed mirror?

Is safety backing included?

What is the biggest size framed mirror I can order?

What type of mirror glass do you use?

What is the difference between standard, beveled, and antiqued?

Does my framed mirror arrive fully assembled?

Why do beveled and antiqued mirrors take longer?

What is the largest mirror I can purchase without shipping LTL?

What is less-than-truckload (LTL) shipping?

How are framed mirrors packaged?

Does it come ready to hang?

What hanging hardware is included?

I don’t know which Framed Mirror I want. Can I order a sample?

Framed Mirrors

Are samples made from the real frame material?

Can I order multiple samples?

Do samples show the true finish color?

How should I use my samples?

What size are the samples?

Samples & Finishes

Can I apply a discount code after placing my order?

Can I edit my order after it is placed?

Do you have a discount for trade partners?

Do you have any discounts?

How do I know my order went through?

Ordering & Payment

Do you ship to Canada?

Do you ship to Hawaii/Alaska? What is the cost?

How much is LTL shipping?

How much is shipping?

When will my order ship?

Will I receive tracking when my order ships?

Why is there a handling fee?

Shipping & Delivery

Do you guys offer installation services?

How can I view the installation instructions?

Product Care & Installation

Can I order samples for clients?

Can I ship directly to my client?

Can orders ship to a jobsite?

Can you match a specification or finish?

Can you provide W-9, COI, or vendor paperwork if needed?

Can you quote multiple sizes?

How do I apply for the Trade Program?

How long does approval take?

What information do I need to request a quote?

What types of projects do you support?

Who qualifies for the Trade Program?

Do you have volume pricing?

Trade & Commercial